Our Privacy Commitment
At Cobra Casino, protecting your personal and financial information is something we take seriously. This privacy policy sets out clearly and honestly how we collect, use, store, and safeguard the data you share with us. We are committed to handling your information with care, transparency, and full respect for your rights — because trust is the foundation of everything we do. Please read this policy carefully so you understand exactly how your data is managed when you use our platform.
The Information We Collect
We collect personal information at different stages of your journey with us. The data we gather falls into three main categories: registration details, identity verification documents, and financial information related to your transactions.
During Registration
When you create an account, we ask for standard personal details such as your name, date of birth, email address, and residential address. This information is necessary to set up and manage your account properly.
Identity Verification (KYC)
To comply with our legal obligations and maintain a safe environment for all players, we are required to verify your identity before processing certain requests. As part of this process, we may ask you to provide:
- A valid government-issued ID document (such as a passport or driving licence)
- Proof of your current address (such as a utility bill or bank statement)
- Verification of your payment method, where this is requested
These checks are a regulatory requirement and help us prevent fraud, money laundering, and underage gambling.
Payment & Financial Data
When you make deposits or request withdrawals using any of our supported payment methods — including Visa/Mastercard, Skrill/Neteller, or bank transfer — we process the financial details necessary to complete those transactions securely. We do not store full card details on our servers beyond what is strictly required.
How We Use Your Data
The data we collect serves specific, legitimate purposes. We do not use your information for anything beyond what is reasonably necessary to operate our platform and fulfil our obligations to you and to our regulators.
The primary reasons we process your data include:
- Account management: To create, maintain, and administer your Cobra Casino account effectively.
- Transaction processing: To handle your deposits and withdrawals accurately and without delay.
- Fraud prevention and security: To detect and prevent suspicious activity, protect our players, and maintain the integrity of the platform.
- Legal and regulatory compliance: To meet our obligations under United Kingdom licensing requirements, including Anti-Money Laundering (AML) and Know Your Customer (KYC) rules.
- Customer support: To respond to your queries and resolve any issues you raise with our team.
We may also use your contact details to send you promotional communications about offers and updates, where you have agreed to receive them. You can opt out of marketing messages at any time by updating your preferences in your account settings or contacting us directly. Opting out of marketing will never affect your ability to use our services.
Data Sharing & Third Parties
We want to be completely straightforward on this point: we do not sell your personal data to any third party, under any circumstances.
There are, however, certain trusted partners and organisations with whom we may need to share your information in order to operate our platform lawfully and effectively. These include:
- Game providers: To deliver the games and services available on our platform, providers may receive limited technical data necessary for gameplay functionality.
- Payment processors: Partners facilitating transactions via Visa/Mastercard, Skrill/Neteller, and bank transfer require relevant financial data to process your deposits and withdrawals.
- Regulatory and licensing authorities: As a casino operating under a United Kingdom licence, we are obligated to share certain data with our regulatory body when required by law.
- Fraud prevention services: Specialist third-party tools may be used to help identify and prevent fraudulent activity on our platform.
All third parties we work with are bound by strict confidentiality agreements and data protection obligations. We only share the minimum amount of information necessary for each specific purpose.
Data Security & Retention
Keeping your data secure is a technical as well as a legal responsibility, and one we take seriously. We implement industry-standard measures to protect the information you share with us, including:
- SSL encryption: All data transmitted between your browser and our platform is encrypted using Secure Socket Layer (SSL) technology.
- Secure servers: Your personal and financial information is stored on protected servers with restricted access.
- Access controls: Only authorised personnel who genuinely need access to your data for operational or compliance purposes are permitted to view it.
While no system can guarantee absolute security, we continually review and update our practices to reflect current best standards.
Regarding how long we keep your data: we retain personal information only for as long as it is necessary. For active accounts, data is kept throughout the lifetime of your relationship with us. After an account is closed, we are legally required under United Kingdom AML regulations and our licensing obligations to retain certain records — typically for a minimum of five years following the end of the business relationship. Once this retention period has passed, your data is securely deleted or anonymised.
Your Privacy Rights & How to Contact Us
As someone whose data we process, you have a number of important rights under applicable data protection law. These include:
- The right to access: You can request a copy of the personal data we hold about you.
- The right to correction: If any of your information is inaccurate or incomplete, you have the right to ask us to correct it.
- The right to erasure: In certain circumstances, you may request that we delete your personal data. Please note that this right is subject to our legal retention obligations — we cannot erase data we are required by law to keep.
- The right to object: You can object to certain types of processing, including direct marketing, at any time.
- The right to restrict processing: In some situations, you may ask us to limit how we use your data while a query or complaint is being resolved.
To exercise any of these rights, or if you have any questions or concerns about how we handle your data, please get in touch with our privacy team. You can contact our support team through the available channels on our website, and we will direct your request to the appropriate person. You can also manage your account settings to update your marketing preferences at any time.
We aim to respond to all privacy-related requests promptly and in accordance with our legal obligations.